In the unlikely event that something goes wrong with your Gerbing product, it is covered by the Gerbing Warranty. The warranty is valid from the moment of purchase, but only upon presentation of the original purchase receipt or invoice and registration of the purchase with Gerbing.
In accordance with EU standards, Gerbing offers a standard warranty of at least two years on all their heating products, including accessories such as batteries and chargers. In countries where longer warranty periods are required by local regulations, the extended warranty duration automatically applies.
The first six months of the warranty period provide full coverage, unless the defect results from incorrect or careless use or from a one-sided accident. The remaining 18 months of the warranty cover manufacturing defects. The internal MicrowirePRO® heating elements (located behind the control button) are covered by a full lifetime warranty for gloves or the clothing item. Non-visible components within the product, excluding product-related connections such as cables extending from the gloves, cables in clothing pockets, and the control button, are covered by the standard two-year warranty terms.
The warranty is void if:
- The product is damaged due to an accident
- The product has not been properly maintained
- The product has been modified
- The product has been used for purposes other than its intended use
- The product shows abnormal wear
Requesting Warranty
To submit a warranty request, use the warranty form on Gerbing's website:
Make sure to include a valid purchase invoice or receipt, as Gerbing requires this to process a warranty claim. When filling out the Return/Exchange form, provide a correct email address and include your phone number with the appropriate country code.
After submitting the form, Gerbing will review your request. If your claim meets the warranty conditions, you will receive a warranty form by email with a case number and instructions for sending your product. If any information is missing or if the claim is not covered, Gerbing will request additional details or provide a refusal.
Preparing Your Shipment:
When sending your product to Gerbing for warranty service, include the warranty form inside the box and write the case number on the packaging. Shipping costs are your responsibility.
Product Cleanliness Requirement: Ensure that any clothing items sent for repair are clean according to our specific washing instructions. If not, the item may be returned at your expense.
Processing Time:
Allow 2-4 weeks from the shipment date for the repair and return of your product. Unfortunately, we are unable to expedite this process.
Repair Service
If your product can be repaired but your warranty request does not meet the warranty conditions, Gerbing Heated Clothing offers a repair service. You can submit the same form and request a quote. Gerbing will send you a repair proposal based on your request.